Claim Disputes

Minor misunderstandings or miscommunication with your insurer can quickly escalate into serious disagreements if not promptly addressed and managed. 

Disputes over policy interpretation or sums claimed can lead to delays in the process which will affect cashflow, damage credibility and increase costs. Worse still, they may result in legal remedy if not resolved quickly.

Whether appointed months or even years after a claim has been made, Echelon is experienced in eliminating and resolving negotiation deadlock. We adopt a logical, pragmatic and cost effective approach to any problem.

Echelon will quickly investigate and assess the situation. Claims are rarely black or white and we will provide an honest view on the strengths of your position. We will evaluate the grey areas case and the options available to you. We will develop a resolution strategy to optimize your position.

Contact us to see how our Disputed Claims Services can respond to your business needs.


Distressed Claim

Case Study:
Echelon was appointed some two years after damage to an oil refinery caused by flooding and a subsequent fire. The insured had been unable to reach an acceptable settlement with the insurers.