Case History: Food and Drink

Managing a range of large and complex claims for a global food manufacturer

Acting on behalf of a global food manufacturer for all product liability claims across their business, we established effective reporting and operating procedures to reduce the cost of claims handling. We managed a range of large and complex claims ensuring maintenance of customer relations and recovery of losses from insurance contracts.

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Managing Major Claims

Plan how you will deal
with a loss before it
happens.

Stress test your policy
and procedures.

Establish a claims
protocol to streamline the
process and agree it with
your insurers.

Appoint a senior, boardlevel
sponsor with access
to operational teams and
information.

Nominate or appoint
someone to review all of
the information before it
is submitted to the loss
adjuster to ensure it does
not prejudice your claim.

Do not be afraid to
call in external experts
to supplement your
in-house resources.