Nick Entwistle
Practical Experience
Major Loss Claims Handling- Nick is a qualified Loss Adjuster with 20 years claims experience. He has particular expertise in the quantification and handling of large commercial property and business interruption claims for UK based corporations and offshore captives. He has also been involved in pre-loss work assisting corporations with forward planning and business impact analysis to assist with business continuity matters.
Nick has dealt with a diverse range of losses across most industry sectors with particular experience in Construction, Real Estate, Retail, Manufacturing, Leisure, Public Authorities and, Aerospace/Defence.
He is experienced in all aspects of the claim management process, including loss mitigation, causation investigation; advice on policy coverage; gathering and reviewing technical and financial information, reporting to and debriefing of personnel at all levels, claim preparation and negotiation of quantum aspects.
Service and Documentation - In addition to major loss, Nick has experience in service contract negotiation, mediation, policy wording reviews, claims audit and best practice development.
Audit - Acting on behalf of captive insurers, Nick has conducted claims reviews which have been instrumental in delivering cost benefits through improved reserve accuracy and claim handling processes.
Credentials
Food & Drink - Investigation and quantification of financial losses for International brewer arising from Europe wide CO2 shortage following explosion at UK based ammonia plant.
Management and resolution of property damage, research & development and business interruption claim following fire destroying food development laboratory. Key features of this loss were business continuity, and measurement and identification of losses arising under a global master policy where not covered under the local UK policy (i.e. research & development aspects).
Management and resolution of property damage and business interruption claim following fire within a food packaging facility. Temporary data and communication facilities were installed to minimise interruption to customers and production. Working closely with a dedicated team within the business reinstatement was achieved with minimal impact on production.
Assistance provided to UK arm of multinational fast food company following damage to numerous outlets during UK 2007 floods. Loss mitigation and recording advice provided to enable UK management to formulate necessary claims for submission to US based parent company.
Construction - Nick has developed an expertise in the assessment of contractual issues and application of Construction policy wording to practical situations, leading to early resolution of complex and programme critical situations. Successful recovery of costs from Third Parties arising from defective work or materials and also defending contractors in similar situations.
Acting for main contractor and their Insurer, succeeded in achieving a transfer of liabilities, and deflection of commercial pressures following fire at a high profile premises. This was against a backdrop of media interest, failure of Employers insurances, and a negligent sub-contractor.
Investigation into liabilities and quantum following collapse of a riverbank retaining wall structure following ground remediation works on adjacent site. Separate incident causes established enabling successful recovery of losses from negligent third party subcontractor.
Resolution of main contractor's CAR claims as a result of damage to 4 storey concrete frame structure following crane collapse. Early identification of significant uninsured losses enabled management of claim and relationship with various sub-contract companies on the part of the main contractor. This assisted with final account negotiations and third party recovery aspects. Key issues included 'mothballing' of the site during HSE investigations leading to further delays in programme and collateral damage to adjacent third party properties.
Retail - Management and resolution of all aspects of a loss following total destruction of retail premises by fire. Contents and stock inventories had to be compiled and validated from head office records, staff interviews and reference to other outlets. Settlement of material damage losses achieved following reinstatement at an alternative location. Indemnity period for business interruption mitigated as a result.
Management and resolution of severe flood claim for greeting card wholesaler following almost total loss of warehouse stock. Significant issues arose due to seasonal nature of sales and lead times for replacement stocks from overseas. Also recent new product launch affected, requiring assessment and agreement on likely success or otherwise of the affected line without historical data. Heads of claim included alternative storage premises and diversion of incoming stocks in addition to stock, debris removal and resultant business interruption.
Manufacturing - Led multi disciplined team of experts to assist textile manufacturer following loss of production facility, raw material stocks and work in progress as a result of flash flooding of manufacturing premises.
Following severe flooding incident, achieved early settlement negotiation with bridge component manufacturer. Agreement of loss on an indemnity basis enabled the Directors to manage reinstatement of damage, and more importantly for them, the business impact independently of Insurers.
Led multi disciplined team of experts to assist print manufacturer following total loss of sole production facility as a result of fire following static discharge in zoned area. As a result of good pre-loss planning on the part of the company, and a flexible approach to reinstatement under the policy, the business continued to trade throughout the interruption period with minimal loss of trade.
Resolution of building, stock, machinery and business interruption losses following fire in production facility for aerospace manufacturer. Liaison with international partner client following partial loss of production to ensure appropriate loss mitigation and protection of high profile commercial interests. Successfully resisted claims for consequential losses allegedly sustained by partner client for delays to programme.
Nominated as adjuster for major international defence manufacturer, reporting to the business, their captive board, and insurance layers. Various material damage and business interruption losses handled requiring co-ordination and liaison with various departments and senior personnel, and handling of sensitive political and security issues.
Real Estate - Management and resolution of claim for total loss of factory premises. Included resolution of landlord/tenant issues arising due to impecuniosities of tenant and failure of tenant's insurances. Reinstatement in different form achieved to improve future letting potential.
Following severe damage to a manufacturing facility dealt with landlord's claim for reinstatement. Issues regarding reinstatement in a different form and betterment were overcome, and potential underinsurance arguments averted. Resulted in a contribution from Insurers of £2.8m towards a redevelopment of the entire site costing in excess of £3.5m.
Following partial destruction of an empty school building earmarked for redevelopment, successfully achieved a cash settlement for the local authority with their Insurer. This was achieved by demonstrating the value of the building to the Authority by reference to and negotiation with private contractors involved in development of the proposed public/private partnership initiative.
Hotel & Leisure - A fire at a premier hotel site resulted in the loss of the main banqueting facility and resultant impact on trade. Following assessment of the impact on the business steps were taken to ensure mitigation of loss during the reinstatement period. Repairs were accelerated and programmed for least disruption to achieve a cost effective resolution to the claim, resulting in few event cancellations and reinstatement of the facility prior to the main wedding season.
Prompt settlement of property damage claim and resolution of a significant business interruption claim following a fire in a spa facility. Assisted the policyholder in claim preparation and led a successful challenge to claim reductions proposed by forensic accountants acting on behalf of Insurers, to reflect market and economic trends which were not considered to be relected in the Insureds business performance.
Various restaurant, hotel and public house claims following damage and closure by fire/flood involving loss mitigation advice and action in conjunction with reinstatement works.
Qualifications
Associate of the Chartered Insurance Institute (ACII)
Associate of the Chartered Institute of Loss Adjusters (ACILA)
BA (Hons) Economics (BA (Hons) Econ)
