Most insurance policies remain untested until a claim arises. Then, when you discover the policy doesn't deliver as you expect, it is too late. You are faced with either an unpaid claim or the time and cost of protracted dispute.
Developing an agreed claims protocol with your insurer will address the treatment of any potentially contentious issues, in advance. By agreeing a code of conduct with the various stakeholders during the investigation of policy liability, you will gain a clear picture of interim payments, agreed documentation and a valued basis for settlement.
This results in a faster settlement, a clear process and the reduced likelihood of disputes and litigation. It also gives you confidence that your insurance product will deliver when you need it.